成功管理当今各级复杂的组装过程，离不开专业的经验、资源和服务。环球仪器的全球服务在保有设备的所有阶段提供持久的价值和支持。

无论您面临什么紧迫的难题，如需要大幅延长正常运行时间、引进新的工艺或元件、从根本上重塑您的组装能力，环球仪器的全球服务都能提供解决方案。50 多年来，我们为组装技术前沿的电子制造商提供支持，我们还拥有一支由现场工程师、应用工程师和培训师组成的全球团队，他们凭借各自的专业知识，尽可能使您从投资中获益。

环球仪器提供许多增值服务选项，甚至在您开始生产之前。我们可以检验您当前或潜在的二手机器的性能，消除未来增强功能的障碍，并帮助您随时有效地启动和运行设备。我们熟练的培训师会为您量身定制培训计划，增强您的员工信心，优化您的设备性能。

在环球仪器设备的标准保修期内，我们将随时提供您所需要的服务。我们的标准服务包括获得先进的技术支持和知识资源。定期流程/绩效审计和应用支持，能大幅提高生产力。

环球仪器提供各种软件支持选项，由经验丰富的技术支持人员提供服务。我们的安全软件网站可供注册的 MyUniversal 账户使用。注册 MyUniversal 用户后，可以访问软件修订说明、机器软件更新和升级以及各种其他工具。当发布修订说明或已知问题时，MyUniversal 用户会收到自动通知邮件。如果您还没有用户名和密码，可以在该页面注册 MyUniversal 账户。点击下面的“联系我们”链接，并发送电子邮件至 swservice@uic.com，告知我们您想加入哪个邮件列表（修订说明、已知问题，或两者）。可选择表面贴装、通孔或 HSP 机器。关于软件许可条款和条件，请从本页面下载协议。

Contact Support

Universal Instruments’ Technical Support specialists help ensure the highest level of productivity from all Universal assembly equipment. Technical support is offered free of charge for all equipment with active support status. To determine whether your equipment is ‘active’, view the Product Support Status list or contact one of our technical support specialists.

• Contact Us – Global telephone and email contact information
• Technical Support Request Form – Universal Technical Support is available to assist registered customers with software issues, troubleshooting, part number identification, and other forms of assistance using Universal products
• Product Support Status – A complete listing of all Universal Instruments equipment with active support status

MyUniversal

MyUniversal is a secure, customized area of Universal’s web site that gives you access to personalized applications and information for your company. MyUniversal.com provides online tools that will allow you to quickly access useful information 24 hours a day, seven days a week from anywhere in the world. Resources include Knowledge Base Troubleshooting Guides for SM and IM products, product documentation, software revision notes, and product updates.

• Product Documentation – (Requires MyUniversal account)
• Log In or Manage My Account – Log into your myUniversal account or edit your personal profile page
• Register – Register for a myUniversal account and establish a user name and password
• Recover Your Password – Helpful hints to remember your user name and password

Software Support

Universal Instruments offers a wide range of software support options from an experienced technical support staff. Our secure software sites are available for registered MyUniversal accounts. Register as a MyUniversal customer and gain access to software revision notes, machine software updates and upgrades and various other tools. MyUniversal customers receive auto-notification emails when revision notes or known issues are posted. For software license terms and conditions, please download the agreement from this page.

• Software Revision Notes – Registered MyUniversal account users can access software revision notes, known issues, and after upgrade procedures